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Privacy Policy

Mentored Study (“Mentored”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, including www.mentored.study, and other websites, landing pages, forms, or services operated by Mentored (collectively, the “Website”).

By using our Website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Mentored, we may collect the following information:
 

A. Information You Provide

When you contact us, book a consultation, submit a lead form, or enquire about our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • City and country

  • Student's grade or year of study

  • School or university

  • Intended country of study

  • Intended course or area of study

  • Academic information voluntarily provided by you

  • Information about your admissions goals and requirements

  • Parent or guardian information, where applicable

  • Any other information you voluntarily provide through forms, consultations, emails, WhatsApp, or other communication channels
     

B. Application and Counselling Information

If you become a Mentored student or engage our counselling services, we may collect information necessary to provide those services, including:

  • Academic records and transcripts

  • Test scores

  • Extracurricular and achievement information

  • Resume/CV and portfolio information

  • University application information

  • Essays and other application materials

  • Scholarship and financial-aid related information voluntarily provided for counselling purposes

  • Information relating to university applications and admissions

We only request information that is reasonably necessary for providing the relevant service.
 

C. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website or source

  • Approximate geographic location

  • Website interaction and usage information

We may use cookies, pixels, tags, analytics tools, and similar technologies to understand website usage and improve our services and marketing.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and requests

  • Schedule and conduct counselling sessions

  • Provide undergraduate admissions guidance

  • Understand your educational goals and requirements

  • Develop personalised admissions strategies

  • Assist with university selection and applications

  • Provide profile-building guidance

  • Provide scholarship and financial-aid guidance

  • Communicate with students, parents, or guardians

  • Send information about our services, events, webinars, and relevant educational opportunities

  • Improve our Website, services, and user experience

  • Measure and improve our marketing campaigns

  • Understand how visitors use our Website

  • Prevent fraud, misuse, or security incidents

  • Comply with applicable legal and regulatory requirements

Where required, we will obtain appropriate consent before using your information for marketing communications.

3. Marketing and Communications

If you provide your contact information through our Website, advertisements, forms, or other channels, we may contact you regarding:

  • Admissions counselling

  • Undergraduate/Postgraduate/PhD programs

  • University application guidance

  • Scholarships

  • Profile-building opportunities

  • Events and webinars

  • Educational resources

  • Mentored services

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

Please note that opting out of marketing communications does not prevent us from sending essential service-related communications.

3. Marketing and Communications

If you provide your contact information through our Website, advertisements, forms, or other channels, we may contact you regarding:

  • Admissions counselling

  • Undergraduate programs

  • University application guidance

  • Scholarships

  • Profile-building opportunities

  • Events and webinars

  • Educational resources

  • Mentored services

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

Please note that opting out of marketing communications does not prevent us from sending essential service-related communications.
 

We may use third-party services such as Google Analytics, Google Ads, Meta (Facebook) Ads, and similar platforms to understand website usage, measure campaign performance, and improve our marketing effectiveness.

These services may use cookies, pixels, and similar technologies to collect information about your interactions with our Website and advertisements.

Mentored does not sell your personal information. These third-party platforms process data according to their own privacy policies.

4. Cookies and Tracking Technologies

Mentored may use cookies and similar technologies to:

  • Keep our Website functioning properly

  • Understand website traffic and user behaviour

  • Improve website performance

  • Measure advertising effectiveness

  • Deliver relevant marketing

  • Understand which pages and services are most useful to visitors

We may use third-party services such as analytics, advertising, and conversion-tracking platforms. These services may collect information about your interactions with our Website in accordance with their respective privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

6. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to provide our services or operate our business, including:

  • Admissions counsellors and mentors

  • Faculty and academic experts

  • Technology and software providers

  • CRM and lead-management platforms

  • Website hosting and technology providers

  • Analytics and advertising providers

  • Communication and scheduling platforms

  • Professional service providers

  • Universities or other educational institutions where authorised or necessary for an application

  • Government, regulatory, or law-enforcement authorities where legally required

Third-party service providers are expected to process information in accordance with applicable contractual and legal requirements.

7. Student and Minor Information

Mentored provides services to students, including students who may be under 18 years of age.

Where a student is a minor, we encourage parents or legal guardians to be involved in the process and, where required by applicable law, obtain appropriate consent before collecting or processing the student's personal information.

We do not knowingly use information collected from minors for purposes unrelated to providing or improving our educational services.

If you are a parent or legal guardian and believe that a minor has provided personal information to us without appropriate consent, please contact us using the details below.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should therefore avoid submitting unnecessary confidential information through public forms or unsecured communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide requested services

  • Maintain business and student records

  • Meet contractual obligations

  • Resolve disputes

  • Comply with legal and regulatory requirements

  • Maintain appropriate financial, accounting, and operational records

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

10. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where legally permitted

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise a concern regarding how your information is processed

To exercise any applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our Website may contain links to third-party websites, including university websites, educational resources, social media platforms, payment services, or other external websites.

Mentored is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way Mentored handles your personal information, please contact us:

Mentored Study

Website: www.mentored.study
Email: marketing@mentored.com
Phone: +91 8076968648

Privacy-related enquiries:
[Insert dedicated privacy email address, if applicable]

14. Consent

By using our Website, submitting an enquiry, registering for a consultation, or voluntarily providing information to Mentored, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.

Where applicable law requires specific consent, we will seek that consent separately.

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